Senior Manager Digital Channels

Full Time2 months ago
Employment Information
KEY RESPONSIBILITIES:Develop and maintain strong relationships with existing and potential customers. Maintain and grow the existing SAHL customers through enhanced RelationshipAchieve the set targets in terms of numbers and values for both Liabilities and AssetsProvide expert advice to customers on banking products, services, and principles to help them make informed financial decisions.Monitor and Manage SAHL customer complaints, constantly review service delivery standards and position staff in a way, which ensures maintenance of the highest service standards.Ensure Portfolio At Risk (PAR) for the branch SAHL facilities is below 5%Ensure timely and accurate collection of information & data necessary for processing of customer’s loan applications and account opening documents within SLAs.Participate in SAHL Banking product campaigns and provide leadership for sales team in cross selling SAHL productsThe PersonFor the above position, the successful applicant should have the following: University Degree from a recognized institution.Professional Qualifications/certification in Sharia /Islamic Banking is an added advantage At least 4 years General Banking experience of which one must have:2 years sharia Banking knowledge2-year experience in Sales.2-year experience in Customer Service/Relationship Management.2-years’ experience Credit Analysis is desired. Demonstrated consistent high performance in role(s) held in the last three years.Possess sound knowledge of bank products and ability to offer product solutions to business clients.Excellent communication and presentation skills.
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Senior Manager Digital Channels
KCB Bank Kenya
Senior Manager Digital Channels
1 Vacancy-Full Time
Nairobi
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